Glenvill Homes Pty Ltd
Scores 92.37% for Customer Satisfaction
The judging process for the 2011 Australian Achiever Awards for Victoria’s Building & Construction Services category was completed on 17th February.
Glenvill Homes Pty Ltd scored a highly recommended 92.37%
Now into its fourteenth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers – an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise an increased custom.
The award system focuses on seven criteria, each scored separately, namely:
Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved over the last five years can be viewed at www.achiever.com.au
Some of the comments Australian Achiever received from Glenvill Homes Pty Ltd clients are:
“The reason we chose Glenvill Homes was because of their excellent reputation. We have since fund to our own satisfaction that they are highly professional, they are very detailed with everything, and they deliver on their promises.”
“Everyone we came in contact with were very professional and very easy to deal with. Overall we found them to be an excellent company and we loved their designs and the finished product – their homes.”
“We were first-time home builders and we would do it again, in a heartbeat, using the services of Glenvill Homes. Their attention to detail in all aspects were second to none and the quality of their service and products was brilliant. They were just excellent.”
ENDS: For verification of this report, please call Geoff Harwood, Director, Australian Achiever, 1800 638 318