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GLENVILL HOMES PTY LTD
SCORES 91.21% FOR CUSTOMER SATISFACTION

The judging process for the 2009 Austraian Achiever Awards for Victoria's Building & Construction Services category was completed on 19th February.

Glenvill Homes Pty Ltd scored a highly recommended 92.21%.

Now into its twelfth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a businesses' own customers - an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on seven criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication and Overall Perception. The criteria are rated individually in percentage terms and final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.

Some of the comments Australian Achiever received from Glenvill Homes Pty Ltd clients are:

"Although construction is not yet complete, to date, we have found Glenvill Homes to be outstanding. Their sales and administration with pre-contract was brilliant and their customer support and communication has been excellent at all times. The staff are well presented and friendly and, so far, we fell that they have gone above and beyond our expectations. All the staff are very professional and I would highly recommend them to any future clients."

"Glenvill have kept their word and have delivered on all their promises. We found David Nicholson to be very knowledgeable and we just clicked with him - he was the reason why we decided to go ahead with them. The staff are extremely professional, well presented and they know their product well. Their homes are very good quality and they are very good at paying attention to detail. Ian Whitten, the Pre-construction Manager, was also brilliant and knows his stuff. We feel we are getting real value for money."

"I found Glenvill to be very satisfying. They were very professional and friendly and any issues were addressed quickly. The quality of the work was very good and the sub contractors were very approachable. They did what they said they would and their customer service was excellent."

For verification of this report, please call Geoff Harwood, Director, Astralian Achiever, 1800 638 318.